Sales Operations Executive

Role Overview

Job Overview

We are looking for a proactive and detail-oriented Sales Support Executive to join our Sales & Supply Chain team. The ideal candidate will manage sales order processing, coordinate with cross-functional teams, ensure timely dispatches, support customer communication, and maintain accurate documentation — contributing to smooth and efficient sales operations.

KEY RESPONSIBILITIES:

1. Sales Order & Purchase Order Management
   • Enter and process Sales Orders (SO) based on customer Purchase Orders (PO).
   • Verify PO details such as pricing, quantities, delivery timelines, and commercial terms before SO creation.
   • Maintain accurate and up-to-date records of all SO/PO transactions in ERP/CRM systems.
2. Coordination with QC/QA, Production Planning, Logistics & Sales Team
   • Work closely with Production Planning to track batch readiness, material availability, and dispatch timelines.
   • Coordinate with QC/QA for product clearance, documentation, and sample approvals.
   • Liaise with Logistics to ensure timely dispatches aligned with customer commitments.
   • Ensure customer delivery expectations match internal production schedules.
3. Customer Communication
   • Communicate material readiness, dispatch timelines, and sample availability to customers.
   • Coordinate sample dispatches and track courier details.
   • Ensure all dispatch documents (COA, test reports, packing list, invoice, etc.) are accurate and compliant.
4. Support to CSCO
   • Monitor and assist in managing the CSCO’s email inbox.
   • Respond to routine queries, escalate critical communications, and ensure timely follow-up actions.
   • Support documentation, reporting, and communication tasks as assigned.

SKILLS AND KNOWLEDGE

Qualifications & Experience:

• Education: B.Com / BBA / B.Sc / B.Tech / MBA (Operations, Supply Chain, or Marketing preferred).
• Experience: 2–4 years of experience in sales support, order processing, customer service, or supply chain coordination—preferably in a manufacturing, nutraceutical, FMCG, or food ingredients industry.

   Skills:

• Good verbal and written communication skills.
•   Strong customer orientation.
• Excellent coordination and follow-up ability
• Problem-solving and analytical thinking.
• Proficiency in MS Office tools (Excel, Word, Outlook).
• Ability to work in a fast-paced and cross-functional environment.